These Terms and Conditions (“Terms”) govern the use of the website rankelephants.com (“Website”) and the digital marketing services provided by Rank Elephants (Pvt) Ltd (“Rank Elephants,” “Company,” “we,” “us,” or “our”). By using our Website or engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms in full.
Rank Elephants (Pvt) Ltd | Company No. PV 00372051 | Registered under the Companies Act No. 7 of 2007, Sri Lanka | No. 91/1, Circular Road, Mapnawathura, Kandy, Sri Lanka | info@rankelephants.com
1. Services
Rank Elephants provides a comprehensive range of digital marketing services, including but not limited to Social Media Management, Search Engine Optimisation (SEO), Search Engine Marketing (Google Ads / PPC), Meta Ads Management (Facebook and Instagram Ads), Content Creation and Marketing, Website Design and Development, Email Marketing Campaigns, Influencer Marketing, Brand Strategy and Online Reputation Management, and AI Video Making and Editing.
The specific scope, deliverables, timelines, and fees for each engagement will be agreed upon in a separate service proposal, quotation, or contract before commencement of work.
2. Minimum Engagement Period
Important: To achieve meaningful and measurable results, a minimum engagement period of 3 to 6 months is required, depending on the nature and scope of the services. Digital marketing — particularly SEO, content marketing, and brand building — is a long-term strategy. Short-term engagements do not allow sufficient time for strategies to mature, data to accumulate, or campaigns to optimise.
The specific engagement duration will be outlined in your service agreement. Early termination terms, if applicable, will also be set out in that agreement.
3. Marketing Decision Authority
Important: For best results, the Client agrees that all marketing and strategic decisions recommended by Rank Elephants during the engagement should be treated as final and should be implemented as advised. Our recommendations are based on data-driven analysis, industry expertise, and over 8 years of experience serving global clients.
While we welcome feedback and collaboration, overriding strategic recommendations without discussion may impact campaign performance. Rank Elephants shall not be held responsible for underperformance caused by the Client’s unilateral deviation from agreed marketing strategies.
4. Dedicated Coordinator
Where required by the Client, Rank Elephants can assign a dedicated coordinator who operates as a full-time resource for the duration of the engagement. This coordinator serves as the single point of contact between the Client and our team, ensuring seamless communication, project tracking, and timely execution.
For Clients based in the United Arab Emirates, Rank Elephants has a coordinator based in Dubai available for face-to-face meetings and one-on-one consultations. Coordinator placement is subject to separate terms and pricing, which will be agreed upon in writing.
5. International Operations
Rank Elephants is incorporated and registered in Sri Lanka but serves clients across multiple countries, including the United Arab Emirates, India, European countries, and other regions. All service agreements are executed under the laws of Sri Lanka unless a separate governing law is specified in the contract.
Communication, project management, and service delivery are conducted remotely through digital tools, with in-person coordination available where a dedicated coordinator has been assigned.
6. Client Obligations
The Client agrees to provide accurate, complete, and timely information, materials, content, and access credentials necessary for the delivery of services. The Client shall grant reasonable access to third-party platforms (such as social media accounts, website hosting, analytics dashboards, and advertising accounts) as needed for the scope of work. The Client acknowledges that delays in providing materials, approvals, or access may affect project timelines, and Rank Elephants shall not be liable for such delays.
7. Fees and Payment
All fees will be outlined in the service proposal or contract. Unless otherwise agreed, invoices are due upon receipt and must be paid within 14 days. Advertising spend, third-party tool subscriptions, and other external costs are separate from service fees and are the Client’s responsibility. Rank Elephants reserves the right to pause or suspend services if invoices remain unpaid beyond 30 days.
8.Intellectual Property
All original content, designs, strategies, frameworks, and materials created by Rank Elephants during the engagement remain the intellectual property of Rank Elephants until full payment has been received. Upon receipt of full payment, ownership of Client-specific deliverables (such as website designs, content, and creative assets) transfers to the Client, unless otherwise stated in the service agreement. Proprietary tools, methodologies, templates, and internal processes developed by Rank Elephants remain the exclusive property of Rank Elephants and shall not be reproduced, shared, or reverse-engineered by the Client.
9.Confidentiality
Both parties agree to treat all proprietary and confidential information exchanged during the engagement as strictly confidential. This includes business strategies, client data, campaign performance data, pricing information, and internal processes. Confidentiality obligations survive the termination of the engagement for a period of 24 months, unless the information becomes publicly available through no fault of the receiving party.
10. Non-Disclosure of Results
Rank Elephants may use general descriptions of the work performed and high-level results (such as percentage improvements) in its portfolio, case studies, and marketing materials, unless the Client explicitly requests otherwise in writing. Sensitive business data or campaign specifics will never be disclosed without the Client’s written consent.
11. Limitation of Liability
Rank Elephants provides its services on a best-efforts basis. We do not guarantee specific rankings, traffic volumes, conversion rates, or revenue figures, as these outcomes depend on numerous factors beyond our control, including search engine algorithms, market conditions, competitor activity, and Client cooperation.
To the maximum extent permitted by law, Rank Elephants shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our services or website. Our total liability under any engagement shall not exceed the total fees paid by the Client for the specific services giving rise to the claim during the 3-month period immediately preceding the event.
12. Termination
Either party may terminate the engagement by providing 30 days’ written notice to the other party. In the event of termination, the Client shall pay for all work completed up to the date of termination, along with any non-cancellable third-party commitments made on the Client’s behalf. Rank Elephants reserves the right to terminate immediately if the Client breaches these Terms, fails to make payments after reasonable notice, or engages in conduct that is abusive, unlawful, or damaging to Rank Elephants’ reputation.
13. Force Majeure
Neither party shall be held liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, cyberattacks, or disruptions to third-party platforms (such as Google, Meta, or social media services).
14. Indemnification
The Client agrees to indemnify and hold harmless Rank Elephants, its directors, employees, and agents from any claims, damages, losses, or expenses arising from the Client’s breach of these Terms, the Client providing inaccurate or unlawful content or data, or any infringement of third-party intellectual property rights in materials supplied by the Client.
15. Third-Party Platforms
Our services may involve the use of third-party platforms and tools (including but not limited to Google, Meta, WordPress, Semrush, and various social media networks). These platforms have their own terms of service, and Rank Elephants is not responsible for changes, disruptions, or policy modifications made by those platforms that may affect campaign performance or service delivery.
16. Website Use
The content on the Rank Elephants website is for general informational purposes only. While we make every effort to ensure accuracy, we do not warrant that the content is complete, current, or error-free. Visitors may not reproduce, distribute, or modify any website content without our prior written consent. Any unauthorised use may result in legal action.
17. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising under or in connection with these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Kandy, Sri Lanka, unless a different jurisdiction has been agreed upon in a separate service contract.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms, together with any service proposal, quotation, or contract executed between the parties, constitute the entire agreement between the Client and Rank Elephants. No amendment to these Terms shall be effective unless made in writing and signed by both parties.
20. Changes to These Terms
Rank Elephants reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Website or services after such changes constitutes acceptance of the revised Terms.
21.Contact Us
For questions or clarifications regarding these Terms and Conditions, please contact us:
Rank Elephants (Pvt) Ltd | Email: info@rankelephants.com | No. 91/1, Circular Road, Mapnawathura, Kandy, Sri Lanka | Company No. PV 00372051