Privacy Policy

Rank Elephants (Pvt) Ltd ("Rank Elephants," "we," "us," or "our") operates the website rankelephants.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enquire about our services, or engage us as a client. By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

Rank Elephants (Pvt) Ltd  |  Company No. PV 00372051  |  No. 91/1, Circular Road, Mapnawathura, Kandy, Sri Lanka  |  info@rankelephants.com

a) Information You Provide DirectlyWhen you fill in a contact form, request a quote, subscribe to a newsletter, or communicate with us via email, phone, or WhatsApp, we may collect your name, email address, phone number, company name, job title, website URL, and any details you include in your message.

b) Information Collected AutomaticallyWhen you browse our website, we automatically collect certain technical data including your IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and date and time of access. This data is gathered through cookies, server logs, and analytics tools.

c) Cookies and Tracking TechnologiesOur website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand user behaviour. The types of cookies we use include strictly necessary cookies (essential for the website to function), analytics cookies (such as Google Analytics, to understand how visitors use our site), and marketing cookies (to deliver relevant advertising through platforms like Meta Pixel and Google Ads).You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

We use the information we collect to respond to your enquiries and provide quotes, deliver and manage our digital marketing services, communicate with you about projects, invoices, and service updates, improve our website's performance and user experience, send marketing communications (only where you have given consent), comply with legal obligations, and protect against fraudulent or unauthorised activity.

We process personal data based on your consent (e.g. when you submit a contact form or opt in to marketing emails), contractual necessity (e.g. to deliver services you have engaged us for), legitimate interest (e.g. improving our website and services, internal analytics), and legal obligation (e.g. maintaining records for tax or regulatory compliance).

We do not sell, rent, or trade your personal information. We may share data with trusted third parties only in the following circumstances: service providers who help us run our operations (such as hosting providers, email platforms, and analytics tools), advertising platforms (such as Google and Meta) where campaign tracking requires limited data sharing, professional advisors (legal, accounting) where required, and law enforcement or regulatory authorities if legally compelled to do so.

All third-party service providers are contractually required to handle your data securely and only for specified purposes.

Rank Elephants is incorporated in Sri Lanka and operates with clients across the United Arab Emirates, India, Europe, and other regions. Your data may be transferred to, stored, or processed in countries outside your country of residence. Where such transfers occur, we take appropriate measures to ensure your data is protected in line with applicable data protection standards, including contractual safeguards with our service providers.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal and regulatory obligations, and resolve disputes or enforce agreements. Enquiry data from contact forms is typically retained for up to 24 months. Client project data is retained for the duration of the engagement and up to 36 months afterwards, unless a longer retention is legally required.

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal exceptions), withdraw consent for marketing communications at any time, object to certain processing activities, and request data portability in a machine-readable format.

To exercise any of these rights, contact us at info@rankelephants.com. We will respond within 30 days.

We implement technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls and authentication protocols, regular security reviews, and secure hosting infrastructure. While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any material changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

Rank Elephants (Pvt) Ltd  |  Email: info@rankelephants.com  |  No. 91/1, Circular Road, Mapnawathura, Kandy, Sri Lanka